• Safety resources and support

    We work with industry experts and non-governmental agencies to provide resources and support to Snapchatters in need. Here are some resources that can help if you or someone you know needs support or just wants to chat!

    You can also explore our Here For You search tool which shows resources from expert localised partners when you search for certain topics related to mental health, anxiety, depression, stress, suicidal thoughts, grief and bullying.

  • Global 🌏

    MindUP (Global; main offices in US, UK and CA)
    MindUP supports children ages 3 to 14 by providing them with the tools and knowledge to manage stress and thrive in school all while maintaining optimism, resilience and compassion.

    The Trevor Project (Global)

    Call: +1 866 488 7386 or Text: START to 678 678

    At Snap, we have a passion for ensuring individuals of all identities can leverage technology to authentically connect with one another, helping youth build social connections that are a crucial component of suicide prevention. We are partnering with The Trevor Project on a series of mental health initiatives for LGBTQ youth including integrating their global helpline, TrevorSpace in-app. We're both committed to ensuring young people can connect to communities of peer support safely, without toxicity and bullying -- and with access to targeted mental health resources when they need them.

  • United States (US) 🇺🇸

    Crisis Text Line Call 1 800 273 TALK (8255) or SMS: Text KIND to 741 741 Crisis Text Line is a free, 24/7 support helpline for those dealing with a crisis.

    National Suicide Prevention Lifeline Call 1 800 273 TALK (8255) or SMS: 838 255 The National Suicide Prevention Lifeline provides free and confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week, across the United States.

    Substance Abuse and Mental Health Services Administration

    National Helpline: 1-800-662-HELP (4357)

    SAMHSA’s National Helpline is a free, confidential, 24/7 information service and treatment referral for those facing mental and/or substance use disorders. Available in English and Spanish.

    Veteran Crisis Line (for active US service members, veterans, and family members) Call 1 800 273 8255 or SMS: 838 255 The Veterans Crisis Line is a free, confidential resource that’s available to anyone, even if you’re not registered with VA or enrolled in VA healthcare.

    National Alliance on Mental Illness Call 1 800 950 6264 or SMS: Text NAMI to 741741 NAMI provides advocacy, education, support and public awareness so that all individuals and families affected by mental illness can build better lives.

    Active Minds is the nation’s premier non-profit organisation supporting mental health awareness and education for young adults. Some helpful pages include:

    Anxiety and Depression Association of America Call 240 485 1001 (ADAA) is an international non-profit organisation dedicated to the prevention, treatment and cure of anxiety, depression, OCD, PTSD and co-occurring disorders through education, practice and research.

    National Eating Disorders Association Call 800 931 2237 The National Eating Disorders Association (NEDA) is dedicated to supporting individuals and families affected by eating disorders. NEDA supports individuals and families affected by eating disorders and serves as a catalyst for prevention, cures and access to quality care.

    Trans Lifeline Call 877 565 8860 Trans Lifeline is a trans-led organisation that connects trans people to the community, support and resources they need to survive and thrive.

    Hopeline Call 1 877 235 4525 Hopeline focuses on active listening techniques to offer caring non-judgmental listening to their callers. They do not give advice on the lines but instead will offer referrals to other organisations.

  • Argentina (AR) 🇦🇷

    Hablemos de Todo Hablemos de Todo provides anonymous chat via our website. A space to talk about what is happening to you, ask questions and share all your doubts freely.

  • Australia (AU) 🇦🇺

    Lifeline Call 13 11 14 Lifeline provides Australians experiencing personal crises with 24-hour access to suicide prevention services, domestic violence trainings and financial welfare programmes.

    Kids Helpline Call 1 800 55 1800 Kids Helpline is Australia’s only free, private and confidential phone counselling service specifically for young people aged 5–25.

    Beyondblue Call 1300 22 4636 Beyondblue is a non-profit organisation working to promote good mental health, tackle stigma and discrimination and provide support and information on anxiety, depression and suicide.

  • Austria (AT) 🇦🇹

    Rat auf Draht Call 147 Rat auf Draht offers advice for children and teenagers at any time –anonymously – free of charge.

    TelefonSeelsorge Call 142 Telefon Seelsorge offers crisis situation support. On the emergency number 142, you can reach us 24 hours a day, free of charge.

  • Bahamas (BS) 🇧🇸

    National Hotline for Crisis Intervention Call 242 322 2763 The Department of Social Services provides a Child Abuse Hotline and recently amalgamated service to include counselling to persons who may be depressed, overwhelmed or experiencing difficulties coping because of their current life challenges.

  • Belgium (BE) 🇧🇪

    Zelfmoord 1813 Call 1813 The Centre For Suicide Prevention is a non-profit organisation dedicated to ending suicide. The organisation offers a suicide hotline as well as comprehensive research services.

    Child Focus Call 116 000 Child Focus provides an anonymous 24/7 hotline to report missing children and sexual exploitation of minors. 

  • Brazil (BR) 🇧🇷

    O CVV – Centro de Valorização da Vida Call 188 Centro de Valorização da Vida (CVV) is a non-profit organisation that provides free, discreet emotional support and suicide prevention services.

  • Canada (CA) 🇨🇦

    Canada Suicide Prevention Services (CSPS) Call 1 833 456 4566  Crisis Services Canada (CSC) provides suicide prevention and support to the people of Canada.

    Youthspace (Online crisis and emotional support chat. Chats are confidential and anonymous.) SMS: 778 783 0177 Youthspace.ca is an online crisis and emotional support chat. We listen without judgement and keep chats confidential and anonymous.

    Suicide Action Montreal Call 1 866 APPELLE (277-3553) Suicide Action Montréal's mission is to prevent suicide and its impacts by ensuring access to quality services for suicidal people, their families and those around them. In addition, SAM relies on the commitment and skills development of individuals and organisations in the community. 

    Hope for Wellness Helpline Call 1 855 242 3310 Call the toll free helpline 24 hours a day, 7 days a week or chat online. Phone and chat are available in English and French, and on request also available in Cree, Ojibway and Inuktitut.

    Amelia Rising Call 705 476 3355 Amelia Rising Sexual Violence Support Centre provides free, completely confidential support for people 12 years of age and older who have experienced sexual or gender-based violence.

    Crisis Text Line SMS: Text HOME to 686868 Crisis Text Line powered by Kids Help Phone is a service partnership between Kids Help Phone and technology pioneer Crisis Text Line, providing young people in Canada with the first-ever, 24/7, free nationwide texting service.

  • Chile (CL) 🇨🇱

    Todo Mejora Todo Mejora promotes the well-being of children and adolescents who suffer from bullying and suicidal behaviour due to discrimination based on sexual orientation, identity and gender expression. From Monday to Friday and on Sundays, Todo Mejora hosts Safe Hour, where staff is available to chat with you in real time. 

  • China (CN) 🇨🇳

    Beijing Suicide Research and Prevention Centre Call 010 8295 1332 Beijing Suicide Research and Prevention Centre helps people in distress.

    Lifeline Shanghai Call 400 821 1215 Lifeline offers a free, confidential and anonymous support service; assistants are available to provide a safe source of support for individuals in times of emotional distress or crisis.

  • Croatia (HR) 🇭🇷

    HRABRI Telefon Call 0800 0800 (for adults) or 116 111 (for teenagers) Help and support for children and parents – the “brave” phone number for children 116 111; the “brave” phone for mums and dads 0800 0800. Email chat and email.

  • Czech Republic (CZ) 🇨🇿

    Linka bezpečí
    Call 116 111
    The mission of the Safety Line is to provide quality and easily accessible assistance to children, students and all those acting in their interest. The Safety Line helps with solving difficult life situations and everyday worries and problems. It provides crisis intervention and counseling for clients from all over the Czech Republic via telephone, chat and email. 

    Modrá Linka
    Call 608 902 410
    Modrá linka is a non-profit organisation offering a crisis helpline for children and adults. Employees of the Helpline are psychologists, special educators, social workers and other specialists with special education in telephone crisis intervention and internet counseling. 

  • Denmark (DK) 🇩🇰

    Livslinien
    Call 70 201 201
    Livslinien is a suicide advisory hotline offering professional consultations and assistance aimed at reducing suicide attempts.

    BørneTelefonen
    Call 116 111
    Children's Phone is the children's line for counseling, comfort, or just an adult who has time to listen. 

  • Estonia (EE) 🇪🇪

    Eluliin
    Call 655 8088
    Life Line as a Relief Center was created under the leadership of Airi Värnik, Director of the Estonian-Swedish Institute of Suicidology. Provides emotional support of single, unhappy, depressed and / or suicidal people. 

  • Finland (FI) 🇫🇮

    Suomen Mielenterveysry Call 09 2525 0111 MIELI The Finnish Mental Health Association is a public health and non-governmental organisation. The club promotes mental health in Finland and does preventive mental health work.

  • France (FR) 🇫🇷

    E-Enfance Call 3018 The new national number against digital violence, free for children and adolescents facing problems related to their digital use – 100% anonymous, free and confidential.

    Suicide Écoute Call 01 45 39 40 00 Suicide Ecoute helps those who are thinking about ending their lives or have decided to do so. Suicide Ecoute allows everyone, in complete anonymity, to express their suffering.

    SOS Suicide Phénix Call 01 40 44 46 45 The SOS Suicide Phoenix France Federation aims to PREVENT suicide and PROMOTE preventive actions in cooperation with medico-social workers.

  • Germany (DE) 🇩🇪

    TelefonSeelsorge Call 0800 111 0 111 or 0800 111 0 222 Telefonseelsorge is a volunteer organisation comprised of over 8,000 volunteer employees that helps counsel anyone who needs mental health support via phone, chat, email and in-person counselling around the clock.

    Nummer gegen Kummer Call 116 111 Nummer gegen Kummer eV (NgK) is the umbrella organisation of the largest free telephone counselling service for children, adolescents and parents in all of Germany. 

  • Greece (GR) 🇬🇷

    Hamogelo  1056 “The Smile of the Child” is a registered NGO, founded in 1995 by 10-year-old Andreas Yannopoulos to defend children's rights. For teens under 18 years of age. 

  • Guyana (GY) 🇬🇾

    The Caribbean Voice The Caribbean Voice offers global resources on issues like suicide prevention, mental health, combating domestic abuse and sexual assault and child protection. 

  • Hong Kong (HK) 🇭🇰

    The Samaritan Befrienders Hong Kong (香港撒瑪利亞防止自殺會) Call 2389 2222 The Samaritan Befrienders Hong Kong service is provided by a group of enthusiastic volunteers. With a spirit of helping others, they provide people with emotional distress, despair, helplessness or suicide intent to provide 24-hour instant emotional relief services. 

    The Samaritans Hong Kong (香港撒瑪利亞會) Call 2896 0000 The Samaritans are here to listen, no matter how disturbing or ordinary the problem may seem. We do not give advice or tell you what to do. We are here to offer unconditional emotional support.

  • India (IN) 🇮🇳

    AASRA Call 022 2754 6669 Aasra is a crisis intervention centre for the lonely, distressed and suicidal. We aim to help prevent and manage mental illness by providing voluntary, professional and essentially confidential care and support to the depressed and the suicidal.

    Sneha India Call 91 44 2464 0050 Sneha is a suicide prevention organisation in Chennai, India.   We offer unconditional emotional support to anyone who could be feeling distressed, depressed or suicidal.

  • Ireland (IE) 🇮🇪

    Pieta House Call 1 800 247 247 or SMS: Text HELP to 51444 Pieta provides free therapy to those engaging in self-harm, with suicidal ideation or bereaved by suicide.

    Belong To Call 01 670 6223 BeLonG To’s vision is a world where LGBTI+ young people are equal, safe and valued in the diversity of their identities and experiences.

    Jigsaw – The National Centre for Youth Mental Health Call 353 1 472 7010 Jigsaw is a charitable organisation supporting young people’s mental health through mentorship, research, education and training.

    ReachOut Ireland ReachOut Ireland is an online mental health service provider that provides young people with mental health issues to access information and practical tools.

  • Italy (IT) 🇮🇹

    Telefono Amico Call 199 284 284 Telefono Amico is a volunteer organisation committed to listening to anyone who feels loneliness, anguish, sadness, discomfort or anger.

  • Japan (JP) 🇯🇵

    Tokyo Suicide Prevention Centre (東京自殺防止センター) Call 03 5286 9090 Tokyo Suicide Prevention Centre provides confidential and emotional support to those in distress and despair, including emotions that may lead to suicide.

    Aichi Suicide Prevention Centre Aichi Suicide Prevention Centre is a volunteer organisation aimed at providing emotional support to those who are considering suicide anytime, anywhere.

  • Lithuania (LT) 🇱🇹

    Lithuanian Association of Emotional Support Lines LEPTA's mission is to provide free, easily accessible, anonymous emotional support at a critical time, to reduce a person's emotional pain, to help withstand and overcome difficulties. 

    Jaunimo Linija Call 8 800 28888 Jaunimo Linija offers phone, written letter or online chat support for those in need. Everything you tell them will stay between you and the Youth Line.

  • Luxembourg (LU) 🇱🇺

    Kanner-Jugendtelefon Call 116 111 KJT is a resource provided to children, young people and parents  by offering them listening and assistance that is easily accessible and without constraints. 

    BEE SECURE BEE SECURE is Luxembourg's Safer Internet Centre. Providing resources through news, fact sheets, events and tips to stay safe on the Internet!

  • Malaysia (MY) 🇲🇾

    Befrienders Kuala Lumpur Call 603 7956 8145 Befrienders is a not-for-profit organisation providing emotional support 24 hours a day, 7 days a week, to people who are lonely, in distress, in despair and having suicidal thoughts – without charge.

  • Mauritius (MU) 🇲🇺

    Befrienders Mauritius Call 230 800 93 93 Befrienders Worldwide centres provide an open space for those in distress to talk and be heard. This is via telephone helplines, SMS messaging, face-to-face interactions, internet chat, outreach and local partnerships.

  • Mexico (MX) 🇲🇽

    SAPTEL Call 55 5259 8121 SAPTEL is a mental health and distance medicine service with 30 years of operation. SAPTEL is a professional programme attended by selected, trained, trained and supervised psychologists who provide free counselling, referral, psychological support, psycho-therapeutic counselling and emotional crisis intervention. SAPTEL offers its services to the Republic of Mexico in its entirety.

    Alianza por la seguridad en internet  Alianza por la seguridad en internet (ASI) Mexico is a non-profit organisation working to educate families and youth about digital citizenship and responsible use of the internet.

  • Netherlands (NL) 🇳🇱

    113 Suicide Prevention Call 0900 0113 Foundation 113 is the national organisation for the prevention of suicide. The organisation's mission is to work toward a country where nobody dies lonely and distraught by suicide.

    MiNd Netherlands Call 088 554 32 22 MiND is the Netherlands' national hotline for illegal, discriminatory statements on the internet. The hotline was founded in 2013.

  • New Zealand (NZ) 🇳🇿

    Depression Hotline Call 0800 111 757 This website helps New Zealanders recognise and understand depression and anxiety by encouraging early recognition and help-seeking.

    The Lowdown SMS: 5626 The Lowdown encourages early recognition and help for depression or anxiety. On the site young people can find, helpful information on anxiety, depression (and other issues they may be struggling with like leaving school or getting on with their parents), videos of 12 real young people telling their stories and more. 

    Youthline Call 0800 376 633 or SMS: 234 Youthline works with young people, their families and those supporting young people. Our organisations are made up of volunteer and paid staff members – and we have centres based across the country. 

    Lifeline Call 0800 543 354 or SMS: Text HELP to 357 for free Our mission is to reduce distress and save lives by providing safe, accessible, effective, professional and innovative services. We work specifically to increase awareness and understanding of suicide prevention in New Zealand and reduce the associated stigma and to work with others to make a positive contribution to the health and social sector.

  • Norway (NO) 🇳🇴

    Kirkens SOS Call 22 40 00 40 Kirkens SOS is a religious organisation seeking to alleviate emotional turmoil and prevent suicide with 24-hour telephone, text and instant message support.

    Mental Helse Hjelpetelefonen Call 116 123 Mental Health strives for increased openness, prevention of mental health problems and better health care. Users and relatives have experience and knowledge about mental health that we want to convey to public authorities, professional communities, organisations and individuals.

  • Philippines (PH) 🇵🇭

    Natasha Goulbourn Foundation Call 0917 558 4673 The Natasha Goulbourn Foundation is a non-profit organisation dedicated to promoting a healthier society of Filipinos through the use of positive and preventive activities that will focus on mental wellness for all. 

  • Poland (PL) 🇵🇱

    Telefon Zaufania dla Dzieci i Młodzieży Call 116 111 We are a group of people helping to cope with difficult situations. You can tell us about what you are going through.

  • Portugal (PT) 🇵🇹

    SOS VOZ AMIGA Call 808 237 327 or 210 027 159 We receive calls from people to deal with problems caused by loneliness, illness, broken family relationships, drug addiction, abuse and various emotional situations. On our support line, we do not make value judgments. In an anonymous and confidential way, we provide the ear as a shoulder. If you need help, don't hesitate. Call us. We care! 

  • Romania (RO) 🇷🇴

    Alianţa Română de Prevenţie a Suicidului Call 0800 801 200 The Romanian Suicide Prevention Alliance (ARPS) is a non-profit organisation, established to maintain and promote the value of life by preventing suicide.

  • Serbia (RS) 🇷🇸

    Centar Srce Call 0800 300 303 The mission of the Centre is to offer emotional support to people in crisis and suicide prevention by telephone, email and chat. We think we can alleviate suffering a person is feeling and reduce the intensity of suicidal feelings.

  • Singapore (SG) 🇸🇬

    Samaritans of Singapore (新加坡援人協會) Call 1800 221 4444 Samaritans of Singapore (SOS) is dedicated to providing confidential emotional support to individuals facing a crisis, thinking about or affected by suicide.

    Silver Ribbon (Singapore) Call 65 6386 1928 To combat mental health stigmas, encourage early help and facilitate integration of people with mental illness within society through innovative means of promoting mental health literacy.

  • Slovakia (SK) 🇸🇰

    Linka Detskej Istoty Call 116 000 Helps children and young people reach out to people in need. The phone line rings 24 hours a day, 365 days a year. 

  • Slovenia (SI) 🇸🇮

    Enska Svetovalnica – Krizni Centre Cakk 031 233 211 The Women's Counselling Society is a public-interest humanitarian organisation active in the field of psychosocial assistance and self-help for women victims of violence.

    TOM – Telefon Za Otroke in Mladostnike Call 116 111 TOM is a telephone for children and adolescents operating within the framework of the Friends of Youth Association of Slovenia (ZPMS). 

    Društvo Zaupni telefon Samarijan Call 116 123 The mission of the society is to be available to speak with an individual in distress at any time of day and every day of the year, including weekends and public holidays, on two phones at a time.

  • South Africa (ZA) 🇿🇦

    SADAG – The South African Depression and Anxiety Group Call 0800 567 567 The South African Depression and Anxiety Group (SADAG) is at the forefront of patient advocacy, education and de-stigmatisation of mental illness in the country. Its expertise lies in assisting patients and callers throughout South Africa with mental health queries.

    Lifeline Call 0861 322 322 To facilitate individuals and communities throughout Ekurhuleni embracing emotional wellness.

    The Triangle Project (for LGBTI persons, partners and their family members) Call 021 422 0255 Triangle Project is a non-profit human rights organisation offering professional services to ensure the full realisation of constitutional and human rights for lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ) persons, their partners and families.

    LifeLine Pietermaritzburg Call 033 342 4447 LifeLine Pietermaritzburg trading as LifeLine and Rape Crisis is a registered civil society organisation which offers generic counselling free of charge to anyone who needs such service.

  • Spain (ES) 🇪🇸

    Teléfono de la Esperanza Call 717 003 717 Telefono de la Esperanza is a social organisation promoting emotional health for people in situations of crisis within the Spanish-Portuguese speaking world with urgent, free crisis intervention.

    Internet Segura for Kids  Call 017 Safe Internet for Kids (IS4K) is the Internet Safety Centre for minors in Spain and aims to promote the safe and responsible use of the Internet and new technologies among children and adolescents.

  • Sweden (SE) 🇸🇪

    Mind Call 90 101 Promotes mental health care to maintain mental equilibrium and health of healthy persons, to prevent nervous and mental illnesses of endangered persons and to improve through the appropriate care commitments of those affected by such diseases.

  • Switzerland (CH) 🇨🇭

    Tel 143 Call 143 Providing people who want a helping conversation or supportive online contact.

  • United Kingdom (UK) 🇬🇧

    Samaritans Call 116 123 Samaritans is a charity organisation that seeks to listen and help people talk through their concerns and worries.

    PAPYRUS Prevention of Young Suicide HOPELineUK  Call 0 800 068 41 41 or SMS: 07860039967 PAPYRUS is a confidential support and advice service for children and young people under the age of 35 who are experiencing thoughts of suicide and anyone concerned that a young person could be thinking about suicide.

    UK Safer Internet Centre  The UK Safer Internet Centre is a partnership of three leading charities: Childnet, the South West Grid for Learning and the Internet Watch Foundation. 

    Campaign Against Living Miserably Call 0 800 58 58 58 Our helpline is for people in the UK who are down or have hit a wall for any reason, who need to talk or find information and support.

    Mind Call 0 300 123 3393 We provide advice and support to empower anyone experiencing a mental health problem.

    Revenge Porn Helpline Call 0345 6000 459 Revenge Porn Helpline supports those 18+ who are experiencing intimate image abuse, commonly known as revenge porn, by providing advice and guidance with helping to remove this content. Call or email help@revengepornhelpline.org.uk.