Snap Inc. Tokens Terms of Sale and Use

(If you live in the United States)

Effective: 15 August 2023

ARBITRATION NOTICE: YOU ARE BOUND BY THE ARBITRATION PROVISION SET FORTH IN THE TERMS OF SERVICE. EXCEPT FOR CERTAIN TYPES OF DISPUTES MENTIONED IN THAT ARBITRATION CLAUSE, YOU AND SNAP INC. AGREE THAT DISPUTES BETWEEN US WILL BE RESOLVED BY MANDATORY BINDING ARBITRATION, AND YOU AND SNAP INC. WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

1. Introduction

Please read these Snap Inc. Tokens Terms of Sale and Use (“Token Terms”) carefully. These Tokens Terms form a legally binding contract between you and Snap Inc. (“Snap”) and govern your purchase and use of tokens (“Tokens”) on Snapchat. If you live in the United States, these Tokens Terms govern. If you live outside the United States, then the Snap Group Limited Tokens Terms of Sale and Use apply. These Tokens Terms incorporate by reference the Snap Terms of Service, Privacy Policy, Community Guidelines and any other applicable terms, guidelines and policies. To the extent these Tokens Terms conflict with any of the other terms, these Tokens Terms will govern. The Tokens are “Services” as defined in the Snap Terms of Service.

In summary: These Tokens Terms, along with other terms and policies referenced in these Tokens Terms, form a legally binding contract and govern any purchase and use of Tokens.

2. The Basics

a. Tokens are digital content that can only be purchased from Snap and redeemed on Snapchat for digital goods, as further described in these Token Terms. Tokens have no monetary value (i.e. Tokens are not cash or a cash equivalent), and Tokens do not constitute currency or property of any type.

b. Tokens are non-transferable under any circumstances. You cannot buy, sell, barter, trade or transfer Tokens to any third party, including other Snapchat users (including for money or any other consideration or items of value whether inside or outside of Snapchat), and any such attempted transactions will be null and void and a violation of these Token Terms. You have no property, proprietary, intellectual property, ownership or monetary interest in Tokens.

c. Snap may decide, in its sole discretion, to offer free or promotional Tokens on the occurrence of certain event, by asking you to take certain actions, or when you reach certain milestones. No matter how the Token are received, they are subject to these Tokens Terms and cannot be redeemed or exchanged for money or any other goods or services.

d. You can only redeem Tokens for digital goods on Snapchat. Digital goods constitute a limited licence to certain features in Snapchat and your use of the digital goods (including digital Gifts to show appreciation to Snap Stars) must always comply with the Community Guidelines. You cannot use Tokens outside of Snapchat. Tokens (and any digital goods redeemed with Tokens) cannot be exchanged for cash or used to purchase or acquire “real world” goods or services. Tokens (and any digital goods redeemed with Tokens) have no value in any venue or application other than Snapchat.

e. You can use the Tokens as soon as you purchase or acquire them, or you can accumulate Tokens in your Snap Tokens Wallet for use at a later date. Your payment will be processed before the Tokens will be added to your Snap Tokens Wallet and can be used.

f. You affirm that you are at least 18 years old (or the age of majority where you live when purchasing Tokens) and are competent and authorised to agree to and abide by these Token Terms. If you want to purchase Tokens and you are under the age of majority, you must have express permission from your parent or legal guardian.

g. If you violate these Tokens Terms, Snap may, in its sole discretion and in addition to any remedy that we may have at law or in equity, immediately terminate permission for you to use Tokens and revoke any Tokens in your Snap Tokens Wallet, without any refund or liability to you. Except as required by applicable law, any unused Tokens will be forfeited to Snap upon termination of your Snapchat account.

h. Snap does not guarantee that Tokens will be available at all times or at any given time, or that we will continue to offer Tokens for any particular length of time. Snap may modify Tokens at any time and for any reason, at our sole discretion, and such modifications may make Tokens more or less common, desirable, effective or functional. Snap, its affiliates, and third parties who accept Tokens on Snapchat, may increase or decrease the number of Tokens required for a digital good, withdraw a digital good, and restrict any digital goods at any time, even though such changes may affect the utility of Tokens, or the ability to obtain or retain certain digital goods. Users should not rely upon the continued availability of any digital goods. Snap, its affiliates, and third parties who accept Tokens on Snapchat, reserve the right to change or update the inventory of digital goods at any time without notice, including by removing any digital goods you may have already acquired, without liability to you. Snap reserves all rights, title and interest in the digital goods, and all associated copyrights, trademarks and other intellectual property rights therein.

In summary: You need to be 18 or over to purchase Tokens. If you are under 18, you need prior consent from your parent or legal guardian. Tokens can only be purchased from us. Tokens cannot be sold, transferred, or exchanged (including for money), and they can only be used to redeem digital goods on Snapchat. We may withdraw or modify Tokens at any time, and digital goods can be changed or removed, even if you already acquired them. If you don't comply with these terms we may terminate your permission to use Tokens and remove any Tokens in your wallet without refund. If your Snapchat account is closed, you forfeit any Tokens left in your wallet.

3. Your Purchase and Payment

a. You can only purchase Tokens through the Snap Token Shop. To purchase Tokens, you must be a registered user on Snapchat and you must first accept these Tokens Terms, which will be presented to you at the time of purchase. You are responsible for maintaining the security of, and restricting access to, your Snapchat account and password, and you accept responsibility for all purchases and uses of Tokens that occur under your Snapchat account. Snap reserves the right to refuse or cancel orders at any time and for any reason.

b. The price of the Tokens will be displayed at the point of sale. You'll always see the final purchase price before you click to submit your order through your in-app purchase provider. You cannot cancel a purchase after it has been submitted. When you submit your purchase for Tokens, your in-app purchase provider will send you an electronic notification confirming the transaction using the contact information they have on file for you. By submitting an order, you authorise your in-app purchase provider to use information you submit to charge your card or other payment method for the price of the Tokens you purchased, in addition to any taxes, fees and charges as described in these Tokens Terms. In the event the charge does not go through, you may be able to re-submit a new payment method with your in-app purchase provider to purchase the Tokens. If you have any issues with completing your payment, please contact your in-app purchase provider directly.

YOU ARE RESPONSIBLE FOR PAYING ANY UNAUTHORISED AMOUNTS BILLED TO YOUR PAYMENT METHOD BY A THIRD PARTY.

c. You agree that, if we cancel all or a portion of your purchase, your sole and exclusive remedy is either: (1) your in-app purchase provider will issue a credit to the payment method used for that Tokens purchase in an amount equal to the cancelled portion of the purchase; or (2) your in-app purchase provider won't charge you for the cancelled portion of the purchase. You are responsible for, and your payment method may be charged for, all fees associated with orders already processed before your cancellation was received.

d. Snap may provide a code, coupon or other form of discount on your purchase of Tokens in an amount and on terms and restrictions as provided by us, but we are under no obligation to do so. We do not provide price protection or refunds in the event of a price drop, discount or other promotional offering.

e. When you submit your purchase, you agree to pay the cost of the Tokens, plus applicable taxes (including national, state and local sales or use taxes, value added taxes or similar taxes or fees payable in connection with your Tokens purchase or redemption of Tokens for digital goods), fees and charges. Failure to pay for the purchase will result in cancellation, termination or suspension of the issued Tokens.

f. You agree to pay all fees and charges incurred in connection with your purchase at the rates in effect when the fees and charges were incurred. For example, if you purchase with a payment card issued through a bank based outside the United States, your bank may charge you foreign transaction fees and other similar fees.

g. Your payment card issuer agreement governs your use of your designated card, and your in-app purchase provider's terms governs your use of the in-app purchasing tool. You must refer to your agreement with that party, and not these Tokens Terms, to determine the rights and liabilities as between you and them.

h. Although Snap may share revenue generated from the sale of Tokens with developers or other third-parties, subject to Snap's direct agreement with such developers or other third-parties, Tokens are not intended to be used as a means to provide compensation or financial support to any third-parties, and Snap makes no assurances to any user that any developer or other third-party will receive a financial benefit from Snap.

In summary: Tokens can only be purchased in the Snap Tokens Shop and you must be a registered user of Snapchat. If we cancel your order, you will not be charged or you will be entitled to a credit. Taxes, fees and extra charges may apply to your purchase of Tokens. You should review the terms imposed by your card and in-app purchase provider, which will apply in addition to these Tokens Terms.

4. Refund Policy

a. As Tokens are digital content, when your purchase of Tokens is completed, you will have immediate access to, and use of, the Tokens in your Snap Tokens Wallet. For this reason, except as required by applicable law in your jurisdiction, all sales are final and we do not offer any refunds or credits on Tokens under any circumstances.

b. Tokens that have been used or redeemed cannot be returned to you, even if that use was not authorised by you. As a reminder, you are responsible for anything that happens on your Snapchat account, including unauthorised use of Tokens, and Snap will not be responsible or liable to you for that unauthorised use. Snap will not refund or credit you for unused Tokens, even if your Snapchat account is suspended or terminated before you have redeemed all Tokens. Unless otherwise required by applicable law, digital gifts sent in appreciation comments to Snap Stars and all other digital goods are not returnable for any reason after being acquired, consumed or sent. If you have any problems with Tokens you purchase or any digital goods that you receive, please contact us.

In summary, we do not offer any refunds on Tokens or anything you redeem Tokens for, unless we are required to by law.

5. Communications from Us

a. We may send you electronic notifications about your Tokens purchase. We may also send electronic notifications about Tokens or our other products or services. By submitting an order to purchase Tokens, or by using Tokens, you consent to receive from Snap and its affiliates the electronic communications described in these Tokens Terms.

b. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

In summary: We may occasionally send important notifications about your Tokens, and (where we are allowed to do so) our other products or services.

6. Your Representations and Warranties

In addition to your representations and warranties under the Snap Inc. Terms of Service, you represent and warrant that (a) you are the age of majority in your jurisdiction; (b) you have not, and will not purchase Tokens for any purpose other than as permitted under these Tokens Terms; (c) you are not in restricted countries where Tokens purchases are not permitted; (d) you have not, and will not attempt to assign or otherwise transfer the Tokens to anyone else; (e) any and all information you have provided to Snap in connection with the purchase of Tokens is accurate and correct; and (f) you will not use any payment card or other form of payment to submit a purchase for Tokens unless you have all necessary legal authorisation to do so. You further represent and warrant that (g) neither you, nor, if you are business, any affiliated company, are included on any of the restricted party lists maintained by the US Government - including the Specially Designated Nationals List and Foreign Sanctions Evaders List administered by the US. Department of Treasury's Office of Foreign Asset Control ("OFAC") and the Denied Parties List, Unverified List and Entity List maintained by the US Department of Commerce's Bureau on Industry and Security - or by any government authority in the countries where you operate; (h) if you are a business, you are not owned or controlled by such a restricted party; and (i) you are not resident in, located in or organised under the laws of any country with which trade is prohibited by OFAC or other applicable sanctions.

In summary: when you purchase Tokens, you make a number of promises to us, including that you are legally permitted to make that purchase and that you will not do anything with the Tokens that you are not allowed to do under these Tokens Terms.

7. Your Indemnification to Us

In addition to your indemnification obligations under Snap Inc. Terms of Service, you agree, to the extent permitted by law, to indemnify, defend and hold harmless Snap, its affiliates, directors, officers, stakeholders, employees, licensors and agents from and against any and all complaints, charges, claims, damaged, losses, costs, liabilities and expenses (including lawyers' fees) due to, arising out of or relating in any way to (a) your use of the Tokens and your activities in connection with the Tokens; (b) your violation or alleged violation of any laws, rules and regulations in connection with your use of the Tokens or your activities in connection with the Tokens; (c) your use of digital goods provided by a third party in connection with the Tokens, even if recommended or approved by Snap; (d) any fraud or misrepresentation by you; or (e) any violation or alleged violation of these Tokens Terms by you, including any actual or alleged breach of your representations, warranties and obligations.

In summary: If you cause us loss or damage, you will compensate us.

8. Service Descriptions and Availability; Errors

Snap reserves the right to immediately cancel, suspend, discontinue or terminate Tokens at any time and for any reason, at our sole discretion, without prior notice or liability to you. Moreover, while we do our best to describe our products as accurately as possible, we do not warrant that specifications or pricing are complete, accurate, current or error-free. In the event of any pricing or specification error, we have the right to refuse or cancel your order at our sole discretion.

In summary: Snap can cancel Tokens at any time, and we provide no assurances regarding product pricing and specifications.

9. Governing Law and Disputes Between You and Snap

These Tokens Terms are governed by the Choice of Law provision and Exclusive Venue provision of the Snap Inc. Terms of Service.

ARBITRATION NOTIFICATION: EXCEPT FOR CERTAIN TYPES OF DISPUTES MENTIONED IN THE ARBITRATION PROVISION OF THE SNAP INC. TERMS OF SERVICE, YOU AND SNAP AGREE THAT CLAIMS AND DISPUTES, INCLUDING STATUTORY CLAIMS AND DISPUTES, ARISING BETWEEN US WILL BE RESOLVED BY MANDATORY BINDING ARBITRATION PURSUANT TO THE ARBITRATION PROCEDURES SET FORTH IN THE ARBITRATION PROVISION OF THE SNAP INC. TERMS OF SERVICE, AND YOU AGREE TO WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

In summary: You waive your right to a trial in most situations. You also waive your right to participate in a class-action lawsuit or arbitration.

10. Changes to These Tokens Terms

From time to time, we may revise these Tokens Terms. You can determine when these Tokens Terms we last revised by referring to the “Effective” date at the top. Any changes to these Tokens Terms will become effective when we post the updated Tokens Terms on our website, and will apply to any Tokens purchased or redeemed after that time. By purchasing or using Tokens after these Tokens Terms have been updated, you will be deemed to have agreed to the updated Tokens Terms. If at any time you don't agree to any portion of these Tokens Terms, don't purchase Tokens and stop using Tokens immediately.

If you have any questions about these Tokens Terms, contact us.

In summary: We might update these Terms over time. If there are changes which you do not agree with, don't purchase Tokens and stop using Tokens immediately.

11. Final Terms

a. These Tokens Terms do not create or confer any third-party beneficiary rights. Nothing in these Tokens Terms will be construed to imply a joint venture, principal-agent or employment relationship between you and us or our affiliates. If we do not enforce a provision in these Tokens Terms, it will not be considered a waiver. We reserve all rights not expressly granted to you.

b. If any provision of these Tokens Terms is for any reason deemed invalid, unlawful, void or unenforceable by a court or an arbitrator of competent jurisdiction, that provision will be deemed severable from these Tokens Terms, and the invalidity of the provision will not affect the validity or enforceability of the remainder of these Tokens Terms (which will remain in full force and effect).

c. As used in these Tokens Terms, "including" means "including without limitation". Snap may assign its rights and obligations under these Tokens Terms, in whole or in part, to any party at any time without notice. These Tokens Terms may not be assigned by you, and you may not delegate your duties under them, without the prior written consent of Snap. These Tokens Terms were written in English and to the extent the translated version of these Tokens Terms conflicts with the English version, the English version will control.

d. Survival of Terms. Sections 2-4, 6, 7, 9 and 11 of these Tokens Terms will survive any expiration or termination of these Tokens Terms.

Summary: The Tokens Terms do not create any third-party rights. If any terms are invalid, those terms will be treated as if they have been removed from these Tokens Terms, but the rest of the terms will continue. We may transfer these terms to another provider.

12. Contact Us

Snap welcomes comments, questions, concerns or suggestions. You can reach out to us with any complaints or feedback at the following points of contact:

Mailing address: 3000 31st St., Suite C, Santa Monica, CA 90405

Snap Tokens Support

We always love to hear from our users. But if you volunteer feedback or suggestions, just know that we can use your ideas without compensating you.

Snap Group Limited Tokens Terms of Sale and Use

(If you live outside the United States)

Effective: 15 August 2023

Arbitration Notice: If you’re using the services on behalf of a business, then your business will be bound by the Arbitration provision that appears later in these Tokens Terms.

We have provided summary sections at the end of most clauses. These summaries have been included for your convenience only, and you should read these Tokens Terms in full to understand your legal rights and obligations.

1. Introduction

Please read these Snap Group Limited Tokens Terms of Sale and Use (“Token Terms”) carefully. These Tokens Terms form a legally binding contract between you and Snap Group Limited (“Snap”) and govern your purchase and use of tokens (“Tokens”) on Snapchat. If you live outside the United States, these Tokens Terms govern. If you live in the United States, then the Snap Inc. Tokens Terms of Sale and Use apply. These Tokens Terms incorporate by reference the Snap Group Limited Terms of Service, Privacy Policy, Community Guidelines, and any other applicable terms, guidelines and policies. To the extent these Tokens Terms conflict with any of the other terms, these Tokens Terms will govern. The Tokens are “Services” as defined in the Snap Group Limited Terms of Service.

Additional terms specific to the country in which you live may apply; please see the end of these Tokens Terms for country-specific terms that may apply. Nothing in these Tokens Terms will affect your legal rights and remedies provided to you under mandatory consumer law of the country in which you are located.

In summary: These Tokens Terms, along with other terms and policies referenced in these Tokens Terms, form a legally binding contract and govern any purchase and use of Tokens.

2. The Basics

a. Tokens are digital content that can only be purchased from Snap and redeemed on Snapchat for digital goods, as further described in these Tokens Terms. Tokens have no monetary value (i.e. Tokens are not cash or a cash equivalent), and Tokens do not constitute currency or property of any type.

h. Snap does not guarantee that Tokens will be available at all times or at any given time, or that we will continue to offer Tokens for any particular length of time. Snap may modify Tokens at any time and for any reason, at our sole discretion, and such modifications may make Tokens more or less common, desirable, effective or functional. Snap, its affiliates and third-parties who accept Tokens on Snapchat, may increase or decrease the number of Tokens required for a digital good, withdraw a digital good and restrict any digital goods at any time, even though such changes may affect the utility of Tokens, or the ability to obtain or retain certain digital goods. Users should not rely upon the continued availability of any digital good. Snap, its affiliates and third-parties who accept Tokens on Snapchat, reserve the right to change or update the inventory of digital goods at any time without notice, including by removing any digital goods you may have already acquired, without liability to you. Snap reserves all rights, title and interest in the digital goods, and all associated copyrights, trademarks and other intellectual property rights therein.

In summary: You need to be 18 or over to purchase Tokens. If you are under 18, you need prior consent from your parent or legal guardian. Tokens can only be purchased from us. Tokens cannot be sold, transferred or exchanged (including for money), and they can only be used to redeem digital goods on Snapchat. We may withdraw, or modify Tokens at any time and digital goods can be changed or removed, even if you already acquired them. If you don't comply with these terms we may terminate your permission to use Tokens and remove any Tokens in your wallet without refund. If your Snapchat account is closed, you forfeit any Tokens left in your wallet.

3. Your Purchase and Payment

YOU ARE RESPONSIBLE FOR PAYING ANY UNAUTHORISED AMOUNTS BILLED TO YOUR PAYMENT METHOD BY A THIRD-PARTY.

c. You agree that, if we cancel all or a portion of your purchase, you will be entitled to the remedy of either: (1) your in-app purchase provider will issue a credit to the payment method used for that Tokens purchase in an amount equal to the cancelled portion of the purchase; or (2) your in-app purchase provider won't charge you for the cancelled portion of the purchase. You are responsible for, and your payment method may be charged for, all fees associated with orders already processed before your cancellation was received.

e. When you submit your purchase, you agree to pay the cost of the Token, plus any taxes, fees and charges applicable to that order at the rates in effect when incurred, free of any withholding or deduction for taxes. Failure to pay for the purchase will result in cancellation, termination or suspension of the issued Tokens.

If your Tokens purchase is subject to taxes (including value added or goods and services taxes), your in-app purchase provider will remit those taxes to the appropriate taxing authority.

Please see Section 13 for tax information specific to your country.

f. Your payment card issuer agreement governs your use of your designated card, and your in-app purchase provider's terms govern your use of the in-app purchase tool. You must refer to your agreement with that party, and not these Tokens Terms, to determine the rights and liabilities as between you and them. If you have any payment-related issues with in-app submissions, please contact your in-app provider directly.

g. Although Snap may share revenue generated from the sale of Tokens with developers or other third parties, subject to Snap's direct agreement with such developers or other third parties, Tokens are not intended to be used as a means to provide compensation or financial support to any third parties, and Snap makes no assurances to any user that any developer or other third party will receive a financial benefit from Snap.

4. Refund Policy

b. Tokens that have been used or redeemed cannot be returned to you, even if that use was not authorised by you. As a reminder, you are responsible for anything that happens on your Snapchat account, including unauthorised use of Tokens, and Snap will not be responsible or liable to you for that unauthorised use. Snap may not refund or credit you for unused Tokens, even if your Snapchat account is suspended or terminated before you have redeemed all Tokens. Unless otherwise required by applicable law, digital gifts sent in appreciation comments to Snap Stars and all other digital goods are not returnable for any reason after being acquired, consumed or sent. If you have any problems with Tokens you purchased or any digital goods that you received, please contact us.

In summary: We do not offer any refunds on Tokens or anything you redeem Tokens for, unless we are required to by law.

5. Communications from Us

a. We may send you electronic notifications about your Tokens purchase. To the extent permitted by law, we may also send electronic notifications about Tokens or our other products or services.

b. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

In summary: We may occasionally send important notifications about your Tokens, and (where we are allowed to do so) our other products or services.

6. Your Representations and Warranties

In addition to your representations and warranties under the Snap Group Limited Terms of Service, you represent and warrant that (a) you are the age of majority in your jurisdiction; (b) you have not, and will not purchase Tokens for any purpose other than as permitted under these Tokens Terms. (c) you are not in restricted countries where Tokens purchases are not permitted; (d) you have not, and will not attempt to assign or otherwise transfer the Tokens to anyone else; (e) any and all information you have provided to Snap in connection with the purchase of Tokens is accurate and correct; and (f) you will not use any payment card or other form of payment to submit a purchase for Tokens unless you have all necessary legal authorisation to do so. You further represent and warrant that (g) neither you, nor, if you are a business, any affiliated company, are included on any restricted party list maintained by the United States, United Kingdom or other relevant government authority - for example, the US Government Specially Designated Nationals List, Foreign Sanctions Evaders List, Denied Parties List, Unverified List and Entity List, and the UK and EU consolidated list of persons and entities subjected to financial sanction targets; (h) if you are a business, you are not owned or controlled by such a restricted party; and (i) you are not resident in, located in or organised under the laws of any country with which trade is prohibited by the sanctions described above.

7. Your Indemnification to Us

In addition to your indemnification obligations under Snap Group Limited Terms of Service, you agree, to the extent permitted by law, to indemnify, defend and hold harmless Snap, Snap Inc. and their affiliates, directors, officers, stockholders, employees, licensors and agents from and against any and all complaints, charges, claims, damages, losses, costs, liabilities, and expenses (including lawyers’ fees) due to, arising out of, or relating in any way to (a) your use of the Tokens and your activities in connection with the Tokens; (b) your violation or alleged violation of any laws, rules and regulations in connection with your use of the Tokens or your activities in connection with the Tokens; (c) your use of digital goods provided by a third party in connection with the Tokens, even if recommended or approved by Snap; (d) any fraud or misrepresentation by you; or (e) any violation or alleged violation of these Tokens Terms by you, including any actual or alleged breach of your representations, warranties and obligations.

In summary: If you cause us loss or damage, you will compensate us.

8. Service Descriptions and Availability; Errors

Snap reserves the right to immediately cancel, suspend, discontinue or terminate Tokens at any time and for any reason, at our sole discretion, without prior notice or liability to you. Moreover, while we do our best to describe our products as accurately as possible, except as required by applicable law, we do not warrant that specifications or pricing are complete, accurate, current or error-free. In the event of any pricing or specification error, we have the right to refuse or cancel your order at our sole discretion.

In summary: Snap can cancel Tokens at any time, and we provide no assurances regarding product pricing and specifications.

9. Governing Law and Disputes Between You and Snap

These Tokens Terms are governed by the Choice of Law provision and Exclusive Venue provision of the Snap Group Limited Terms of Service.

As we say in the Snap Group Limited Terms of Service, if you have a concern, let's talk. Please contact us and, we'll do our best to resolve the issue.

The Arbitration provision of the Snap Group Limited Terms of Service applies to the purchase of Tokens if you are a business.

Please also check Section 13 of these Tokens Terms for information about dispute resolution specific to where you live when submitting your purchase.

In summary: If you have a concern or complaint please contact us, and we will do our best to resolve the issue. These terms will be governed by the laws of England and Wales and you can bring claims against us in the English courts, but if you are a consumer, mandatory local laws will still apply, and you may be able to bring claims in the courts of the country in which you live.

10. Changes to These Tokens Terms

If you have any questions about these Tokens Terms, contact us.

In summary: We might update these Terms over time. If there are changes which you do not agree with, don't purchase Tokens and stop using Tokens immediately.

11. Final Terms

d. Survival of Terms. Sections 2-4, 6, 7, 9 and 11 of these Tokens Terms will survive any expiration or termination of these Tokens Terms.

12. Contact Us

Snap welcomes comments, questions, concerns or suggestions. Please send feedback to us by visiting Snap Tokens Support. The company responsible for the Service outside the United States is called Snap Group Limited, a company registered in England and located at 50 Cowcross Street, Floor 2, London, EC1M 6AL, United Kingdom with company number 09763672. Authorised Representative: Ronan Harris, Director. VAT ID: GB 237218316.

We always love to hear from our users. But if you volunteer feedback or suggestions, just know that we can use your ideas without compensating you.

13. Country-Specific Terms

If you live in any of the countries listed below when you submit a purchase for Tokens, or are using the Services on behalf of a business with its principal place of business located in any of the countries listed below, the additional terms listed for that country apply to you. If you live in the European Union when you submit a purchase for Tokens, or are using the Services on behalf of a business with its principal place of business located in the European Union, the European Union terms apply to you in addition to any terms specific to your country.

European Union:

For individual consumers (not businesses): for details regarding dispute resolution, please follow this link to the EU Commission's Online Dispute Resolution Platform http://ec.europa.eu/consumers/odr/.

If you are using the Service on behalf of a business located in the European Union, you agree to provide us the full legal name of your business, your business address and your valid VAT ID number at the time you submit your purchase for Tokens. You are responsible for self-assessment and should account for VAT via the reverse-charge (as applicable).

If you are a consumer located in the European Union when submitting a purchase for Tokens, nothing in these Tokens Terms will affect your legal rights and remedies provided to you under mandatory consumer law of the European Union country in which you are located.

In relation to Section 4 of these Tokens Terms, if you are a consumer located in the European Union when submitting a purchase for Tokens, you have a statutory right to change your mind within 14 days from the date of your purchase (the “cancellation period”). However, as explained below, you will no longer have the statutory right to change your mind once the Tokens have been used. By using the Tokens, you expressly consent to Snap permitting you to use the Tokens within the cancellation period and acknowledge that once the Tokens are used, you will lose your statutory right to cancel. If you need to cancel any Tokens you purchased, you just need to let Snap know that you have decided to cancel by completing and sending us the cancellation form below. Once we receive your cancellation, we'll send you an email confirmation. If you cancel the Tokens in accordance with these Tokens Terms, you'll receive a full refund of payments you already made for those Tokens.

Cancellation Form

To Snap Group Limited,

Address: Snap Group Limited custom Creative Tools Support, 50 Cowcross Street, Floor 2, London, EC1M 6AL, United Kingdom or Contact us: here.

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

Australia and New Zealand:

Non-Excludable Guarantees: Nothing in these Tokens Terms (including Section 4) limits, excludes or modifies any statutory consumer guarantees or any implied condition or warranty the exclusion of which from these terms and conditions would contravene any statute or cause any part of these terms and conditions to be void.

Qatar

Nothing in these Tokens Terms will affect your legal rights and remedies provided to you under Qatari consumer law.

Sweden (in addition to the European Union terms above):

Nothing in these Tokens Terms will affect your legal rights and remedies provided to you under Swedish consumer law, including the Consumer Contract Terms Act (1994:1512), the Distance and Off-premises Contract Act (2005:59) and the Consumer Sales Act (1990:932).

Switzerland:

Nothing in these Tokens Terms will affect your legal rights and remedies provided to you under Swiss consumer law.

Turkey:

Nothing in these Tokens Terms will affect your legal rights and remedies provided to you under mandatory Turkish consumer law, including the Law on Consumer Protection.

In relation to Section 4 of these Tokens Terms, if you are a Turkish consumer, you have a statutory right to change your mind within 14 days from the date of your purchase (the “cancellation period”). However, as explained below, you will no longer have the statutory right to change your mind once the Tokens have been used. By using the Tokens, you expressly consent to Snap permitting you to use the Tokens within the cancellation period and acknowledge that once the Tokens are used, you will lose your statutory right to cancel. If you need to cancel any Tokens you purchased, you just need to let Snap know that you have decided to cancel by contact us here. Once we receive your cancellation, we'll send you an email confirmation. If you cancel the Tokens in accordance with these Terms, you'll receive a full refund of payments you already made for those Tokens.

United Kingdom (in addition to the European Union terms above):

Nothing in these Tokens Terms will affect your legal rights and remedies provided to you under U.K. consumer law including the Consumer Rights Act 2015. For detailed information about your consumer rights, please visit the Citizens Advice website at www.adviceguide.org.uk or call 03454 04 05 06.

Summary: There are various country-specific terms which apply depending on your country of residence.