EEA and UK Privacy Notice
Effective: September 30, 2021
If you’re a user in the EEA or UK, you should know that Snap Inc. is the controller of your personal information.
Rights of Access, Deletion, Correction, and Portability
Bases for Using Your Information
Your country only allows us to use your personal information when certain conditions apply. These conditions are called “legal bases” and, at Snap, we typically rely on one of four:
Contract. One reason we might use your information is because you’ve entered into an agreement with us. For example, when you buy an On-Demand Geofilter and accept our Custom Creative Tools Terms, we need to use some of your information to collect payment and make sure we show your Geofilter to the right people at the right place and time.
Legitimate interest. Another reason we might use your information is because we have—or a third party has—a legitimate interest in doing so. For example, we need to use your information to provide and improve our services, including protecting your account, delivering your Snaps, providing customer support, and helping you find friends and content we think you’ll like. Because most of our services are free, we also use some information about you to try and show you ads you’ll find interesting. An important point to understand about legitimate interest is that our interests don’t outweigh your right to privacy, so we only rely on legitimate interest when we think the way we are using your data doesn’t significantly impact your privacy or would be expected by you, or there is a compelling reason to do so. We explain our legitimate business reasons for using your information in more detail here.
Consent. In some cases we’ll ask for consent to use your information for specific purposes. If we do, we’ll make sure you can revoke your consent in our services or through your device permissions. Even if we’re not relying on consent to use your information, we may ask you for permission to access data like contacts and location.
Legal obligation. We may be required to use your personal information to comply with the law, like when we respond to valid legal process or need to take action to protect our users. Our policy is to notify Snapchatters when we receive legal process seeking their account information, with some exceptions. Learn more here.
Your Right to Object
You have the right to object to our use of your information. With many types of data, we’ve provided you with the ability to simply delete it if you don’t want us processing it anymore. For other types of data, we’ve given you the ability to stop the use of your data by disabling the feature altogether. You can do these things in the app. If there are other types of information you don’t agree with us processing, you can contact us.
Complaints or Questions?
We want you to know that you can submit any inquiries to our privacy support team or Data Protection Officer at dpo @ snap.com. You also have the right to file a complaint with the supervisory authority in the EEA and in the UK you can file a complaint with the Information Commissioner’s Office.
Snap Inc. has appointed Snap B.V. as its EEA representative. You can contact the representative here or at:
Keizersgracht 440 B, 1016 GD
Amsterdam, The Netherlands