Government Requests and Copyrighted Content Takedown Notices (DMCA)

July 1, 2020 – December 31, 2020

A critical part of our work to make Snapchat safer is working with law enforcement and government agencies to fulfill requests for assistance in investigations. We also work to proactively escalate any content that could involve imminent threats to life, such as school shooting threats, bomb threats, missing persons cases, and other types of harm. 

While content on Snapchat is ephemeral, we preserve and provide account information to government agencies in response to valid legal requests. Once we have received and established the validity of a legal request for Snapchat account records — which is important in verifying the request is being made by a legitimate law enforcement agency and not a bad actor — we respond in compliance with applicable law and privacy requirements.

The chart below details the types of requests we support from law enforcement and government agencies, including subpoenas and summons, court orders, search warrants and emergency disclosure requests. 

United States Criminal Legal Requests

Requests for User Information pursuant to U.S. legal process.

CategoryRequestsAccount IdentifiersPercentage of requests where some data was produced
Total16,50925,58881%
Subpoena / Summons3,9167,15980%
PRTT28251995%
Court Order28444476%
Search Warrant10,56915,57682%
EDR1,4321,83771%
Wiretap Order265385%

*Starting in this reporting period and moving forward, Snap will be combining subpoenas and summons into one category.

International Government Information Requests

Requests for User Information from government entities outside the United States.

CountryEmergency RequestsAccount Identifiers* for Emergency RequestsPercentage of emergency requests where some data was producedOther Information RequestsAccount Identifiers for Other RequestsPercentage of other information request where some data was produced
Total1,3521,72372%4,4066,40451%
Argentina000%110%
Australia404838%1242217%
Austria130%32470%
Belgium11100%49592%
Canada32943280%13521255%
Czech Republic000%220%
Denmark110%821540%
Estonia000%220%
Finland81075%19280%
France12716939%7821,11358%
Germany12415175%3044140%
Greece000%110%
Hungary000%220%
India111336%731270%
Ireland71214%20260%
Israel2250%330%
Italy2350%790%
Jordan110%110%
Kosovo000%230%
Lithuania000%110%
Luxembourg000%220%
Maldives000%120%
Mexico000%330%
Netherlands182250%101540%
New Zealand3333%7130%
Norway658577%681760%
Pakistan000%330%
Poland81375%28910%
Portugal000%430%
Qatar000%110%
Romania000%230%
S. Korea (Republic of Korea)11100%000%
Saudi Arabia240%000%
Serbia110%000%
Singapore000%550%
Slovenia000%120%
Spain000%560%
Sweden151640%1332432%
Switzerland111245%25740%
Turkey000%110%
United Arab Emirates7743%110%
United Kingdom56771380%2,4643,33470%

* “Account Identifiers” reflects the number of identifiers (e.g., username, email address, phone number, etc.) specified by law enforcement in legal process when requesting user information. Some legal process may include more than one identifier. In some instances, multiple identifiers may identify a single account. In instances where a single identifier is specified in multiple requests, each instance is included.

United States National Security Requests

Requests for User Information pursuant to national security legal process.

National SecurityRequestsAccount Identifiers*
NSLs and FISA Orders/Directives0-2491,250-1,499

Governmental Content Removal Requests

This category identifies demands by a government entity to remove content that would otherwise be permissible under our Terms of Service or Community Guidelines.

Removal RequestsPercentage of requests where some content was removed
0N/A

Note: Although we do not formally track when we remove content that violates our policies when a request has been made by a governmental entity, we believe it is an extremely rare occurrence. When we believe it is necessary to restrict content that is deemed unlawful in a particular country, but does not otherwise violate our policies, we seek to restrict access to it geographically when possible, rather than remove it globally.

Copyrighted Content Takedown Notices (DMCA)

This category reflects any valid takedown notices we received under the Digital Millennium Copyright Act.

DMCA Takedown NoticesPercentage of requests where some content was removed
16639.15%
DMCA Counter-NoticesPercentage of requests where some content was reinstated
0N/A

Trademark Notices

Trademark NoticesPercentage of requests where some content was removed
6711%